Company : Agreeya Solutions India Pvt. Ltd.
Website : www.agreeya.com
Education : B.Tech/B.E.
Experience : Fresher
Location : Noida
Agreeya Solutions India Pvt. Ltd.
Exclusive Job For PresentJobs.com
Trainee Support Executive @ Noida
Job Description:
AgreeYa Solutions is a global provider of software, solutions and services focused on delivering a competitive advantage to customers through its partnership approach, global capability and flexible delivery model. We serve dynamic organizations of all sizes that seek to improve business efficiency, enhance organizational performance and deploy innovative technology solutions, including software and app development and independent software testing. Headquartered in Folsom, California, AgreeYa is a growing and dynamic organization with 15 offices in 8 countries employing more than 1,100 professionals
Website: http://www.agreeya.com
Designation: Trainee Support Executive
Job Location: Noida
Training Period: Technical Training – 6 months
Salary: 3.0-3.6 lpa
Tentative date of interview: 17th November onwards
Interview Process:
Written test ( in person)
Interview F2F
Written test ( in person)
Interview F2F
Other specifications:
– Cab facility will be provided to Noida based candidate (within 10 km radius)
– Cab facility will be provided to Noida based candidate (within 10 km radius)
Please Note: The candidates must have basic knowledge of C/C++
Job Description:
Under general supervision, in a 24/7 in-bound call center environment, Technical Support Representatives will provide technical and network problem resolution to end-users (customers) by performing a question diagnosis while guiding users through step-by-step solutions.
Solutions include, but are not limited to,
resolving username and password problems
uninstalling/reinstalling basic software applications
verifying proper hardware and software set up
power cycling equipment www.presentjobs.com
assisting with navigating around application menus and troubleshooting email issues. Support will be provided by clearly communicating technical solutions in a user-friendly, professional manner.
Representatives will perform related work as required.
Under general supervision, in a 24/7 in-bound call center environment, Technical Support Representatives will provide technical and network problem resolution to end-users (customers) by performing a question diagnosis while guiding users through step-by-step solutions.
Solutions include, but are not limited to,
resolving username and password problems
uninstalling/reinstalling basic software applications
verifying proper hardware and software set up
power cycling equipment www.presentjobs.com
assisting with navigating around application menus and troubleshooting email issues. Support will be provided by clearly communicating technical solutions in a user-friendly, professional manner.
Representatives will perform related work as required.
Duties and Responsibilities:
Deliver service and support to end-users using and operating automated call distribution phone software, via remote connection or over the Internet
Interact with customers to provide and process information in response to inquiries, concerns, and requests about products and services
Gather customer’s information and determine the issue by evaluating and analyzing the symptoms
Diagnose and resolve technical hardware and software issues involving internet connectivity, email clients, IPTV, VOIP and more
Research required information using available resources
Follow standard processes and procedures
Identify and escalate priority issues per Client specifications
Redirect problems to appropriate resource www.presentjobs.com
Accurately process and record call transactions using a computer and designated tracking software
Offer alternative solutions where appropriate with the objective of retaining customers and clients business
Organize ideas and communicate oral messages appropriate to listeners and situations
Follow up and make scheduled call backs to customers where necessary
Stay current with system information, changes and updates
Deliver service and support to end-users using and operating automated call distribution phone software, via remote connection or over the Internet
Interact with customers to provide and process information in response to inquiries, concerns, and requests about products and services
Gather customer’s information and determine the issue by evaluating and analyzing the symptoms
Diagnose and resolve technical hardware and software issues involving internet connectivity, email clients, IPTV, VOIP and more
Research required information using available resources
Follow standard processes and procedures
Identify and escalate priority issues per Client specifications
Redirect problems to appropriate resource www.presentjobs.com
Accurately process and record call transactions using a computer and designated tracking software
Offer alternative solutions where appropriate with the objective of retaining customers and clients business
Organize ideas and communicate oral messages appropriate to listeners and situations
Follow up and make scheduled call backs to customers where necessary
Stay current with system information, changes and updates
Skills Required:
Candidate Should have ability to speak and write clearly and accurately and Proper phone etiquette
Candidate must have demonstrated proficiency in typing and grammar
Knowledge of relevant software computer applications and equipment
Knowledge of customer service principles and practices
Candidate should have effective listening skills
Willingness to co-operate with others and work to the greater good
Multi-tasking capabilities
Weekend working availability on a Saturday & Sunday
Candidate Should have ability to speak and write clearly and accurately and Proper phone etiquette
Candidate must have demonstrated proficiency in typing and grammar
Knowledge of relevant software computer applications and equipment
Knowledge of customer service principles and practices
Candidate should have effective listening skills
Willingness to co-operate with others and work to the greater good
Multi-tasking capabilities
Weekend working availability on a Saturday & Sunday
Job Responsibilities: Trainee Support Executive
Education: B.Tech/B.E.
Salary: 3 – 3.6 LPA
Industry: ITeS/BPO
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